Need Help?

We will always help you with your product from Vikingegaarden A/S. With our Hotline, you can also get help outside office opening hours.

Sales

Sales is a service for enquiries regarding:

• Quotes
• Products
• Questions ...
  

To get help, write to sales@vikingegaarden.com or call +45 75 803 960

Customer Service

Customer Service is a service for enquiries regarding:

• Troubleshooting
• Commissioning
• Settings
• Warranty cases
• Complaints

 

To get help through free Customer Service, write to support@vikingegaarden.com

 

You will receive a response to your enquiry as soon as possible and within 8 working hours.

Workshop

The workshop is a service for enquiries regarding:

• Defective hardware

 

Hardware sent to the workshop must be registered:

1. Create a case by writing to support@vikingegaarden.com
2. We need this information:
1. Contact person
2. Serial number of the hardware
3. Optional phone number for the SIM card
4. Description of the problem

 

Hardware is sent to:

 

Vikingegaarden A/S

Tinnetvej 70

7173 Vonge

Support numberSupport number received by sending a request to support@vikingegaarden.com.: SUP-XXX

 

 

You will receive a response to your enquiry as soon as possible and within 8 working hours.

Support

Support is a service for enquiries regarding:

• Cases that cannot wait
• Technical questions

 

Support is billed per started half hour, and you will be informed before billing begins.

The hourly rate is DKK 680,- excl. VAT.

To get help by telephone Support, call +45 75 803 960

Hotline

Hotline is a service for enquiries outside office opening hours regarding:

• Urgent cases
• Breakdowns

 

Hotline is billed per started half hour, and billing begins when the call is answered.

 

Minimum billing is one hour.

 

The hourly rate is DKK 1.850,- excl. VAT.

 

To get help through Hotline, call +45 75 803 961