Before You Start

• Confirm whether you are a Customer, Partner, or Reseller.
• Confirm the correct Partner and Emiko Site.
• Use Emiko App for Customer access or Emiko Console for Partner and Reseller administration.

Do This

Customer

1. Open Emiko App.
2. Identify the correct Partner.
3. Request access to the relevant Site or scope.

Partner

1. Review the request.
2. Approve or reject it.
3. If approved, limit access by equipment, service, time period, or operating method when needed.

A Partner may invite a user manually in a special case, but a Customer request is the preferred starting flow.

Verify

• The user can open the correct Site.
• Only approved equipment and services are visible.
• The user can perform only the allowed actions.

If It Fails

• Confirm that the request was sent to the correct Partner and Site.
• Confirm that the Partner approved the request.
• Confirm that the scope includes the affected equipment, service, time, and operating method.
• Remember that access may have been revoked when work or a relationship ended.

Next Step