FlexGylle Troubleshooting

If you experience problems, use this guide to check the most common causes.

If the problem is not resolved, contact support.

No Reply from SMS?

The equipment must reply when you send an SMSSMS is a text message that can be sent or received with a mobile phone.. See how to test SMSSMS is a text message that can be sent or received with a mobile phone..

Tank Level Does Not Match?

If the slurry level in the tank is not correct:

Review the maintenance recommendations and check that the transmitter and measuring pipe are not blocked.
Request the current level with the GYS command.
Check that the correct transmitter is selected.
Check the transmitter location.
Check the configured tank height.
Check the configured floating layer for the slurry.
Check the configured density for the slurry.

Setup of Older Units?

What Is GSM Signal Strength?

Check GSMGSM (Global System for Mobile Communications) is a widely used standard for mobile communication and data. signal strength if there are problems with voice calls or SMSSMS is a text message that can be sent or received with a mobile phone..

Command	Function
`SIGNAL`	Shows the current mobile signal strength.

Firmware Version?

Request the equipment firmware version and serial number.

Command	Function
`VER`	Shows firmware version and serial number.

Factory Reset?

The equipment can be reset to factory defaults so it is configured as delivered.

Command Function

RESET

Resets the equipment to default values and deletes all stored data and parameters.

The reset can take up to 10 minutes to complete.
All stored data is deleted and all parameters are reset to default values.
Licenses and passwords are not changed.
If the equipment is connected to Emiko, the reset is followed by a full synchronization with the backend.
The equipment may restart several times.

VikMoteController with built-in GSM and data logger. Lamps

The lamps show information about the equipment state.

The lamps are normally located on the VikMoteController with built-in GSM and data logger. front.

ID	Lamp	Status	Description	Suggested Action
100	S1 - Off	-	Missing power supply or defective equipment.	If defective, send the equipment for service.
101	S1 - Green, blinking	Very fast	The equipment is starting up.	-
102	S1 - Green, blinking	Fast	The program in the equipment has stopped.	Try restarting the equipment, or send it for service.
103	S1 - Green, blinking	500 ms ON - 500 ms OFF	The program in the equipment is running.	-
104	S1 - Green, blinking	1500 ms ON - 500 ms OFF	The program in the equipment is running and charging the internal battery.	-
105	S1 - Green, blinking	75 ms ON - 925 ms OFF	The program is throttled down to save power.	-
106	S1 - Red, blinking	Fast	System error.	The equipment must be sent for service.
107	S1 - Red, blinking	Alternating fast and slow	System error.	Contact support.
200	S2 - Off	-	GSMGSM (Global System for Mobile Communications) is a widely used standard for mobile communication and data. module is off.	-
201	S2 - Orange, blinking	600 ms ON - 600 ms OFF	SIM card not found, or incorrect PIN code used.	Check the SIM card and remove the PIN code.
203	S2 - Orange, blinking	75 ms ON - 3000 ms OFF	Network found.	-
204	S2 - Orange, blinking	75 ms ON - 75 ms OFF - 75 ms ON - 3000 ms OFF	Network session is active, for example active on GPRS.	-
205	S2 - Orange, blinking	Different blink patterns	Indicates active communication.	-
206	S2 - Orange, blinking	8 seconds OFF - 10 ms ON	In sleep mode and waiting for activation.	-
207	S2 - Orange, steady	Steady	Voice call is active.	-
300	A - Off	-	Network is off or starting up.	-
301	A - Red, blinking	Fast	SIM card not found, or incorrect PIN code used.	Check the SIM card and remove the PIN code.
302	A - Red, blinking	Normal	GSMGSM (Global System for Mobile Communications) is a widely used standard for mobile communication and data. connection is being established.	-
303	A - Red, blinking	Blink every 5 seconds	GSMGSM (Global System for Mobile Communications) is a widely used standard for mobile communication and data. modem is switched off to save power.	-
304	A - Red, steady	Steady	No GSMGSM (Global System for Mobile Communications) is a widely used standard for mobile communication and data. coverage, or very poor coverage.	Check GSMGSM (Global System for Mobile Communications) is a widely used standard for mobile communication and data. coverage conditions, or use an external antenna.
305	A - Orange, blinking	Normal	Establishing connection to the network.	-
306	A - Orange, steady	Steady	Connected to the network.	-
307	A - Green, blinking	Normal	Online, but the GSMGSM (Global System for Mobile Communications) is a widely used standard for mobile communication and data. signal is below the recommended strength.	Use an external GSMGSM (Global System for Mobile Communications) is a widely used standard for mobile communication and data. antenna if needed.
308	A - Green, steady	Steady	Online and everything is OK.	-
400	B - Green, blinking	Normal	The equipment is synchronizing data with Emiko.	-