FlexVander troubleshooting

Use this guide when the equipment cannot be operated as expected, when optional SMS or voice workflows do not respond, or when local signals need to be checked before escalation.

• If the problem is not resolved, try our support.

No reply from SMSSMS is a text message that can be sent or received with a mobile phone.?

You should always receive a reply from the equipment when you send an SMSSMS is a text message that can be sent or received with a mobile phone.. See here how you can test SMSSMS is a text message that can be sent or received with a mobile phone..

Working with a supported installed model?

Use the IO list that matches the installed FlexVander hardware. Additional historic documentation is available in the archive document when needed for service.

No signal from the contactor?

The system must receive an operating signal from, for example, the pump contactor. If the signal is not received, check:

1. That the digital inputs are configured as NPNNPN is a negative signal (minus)..
   1. See the IO list for how jumpers must be configured for FlexVander LX4 pro or FlexVander DX4i pro.
   2. See the IO list for how jumpers must be configured for FlexVander NX-910 or FlexVander AX9 encore.

No signals on digital inputs?

Retrieve the status of inputs and outputs.

• FVAIO returns the current input and output status.

What is the GSMGSM (Global System for Mobile Communications) is a widely used standard for mobile communication and data. signal strength?

Check the GSMGSM (Global System for Mobile Communications) is a widely used standard for mobile communication and data. signal strength if you have problems with voice calls or SMSSMS is a text message that can be sent or received with a mobile phone..

• SIGNAL returns the current GSM signal strength.

Program version?

Retrieve the equipment program version and serial number.

• VER returns the program or firmware version and serial number.

Reset to default settings?

The equipment can be reset, which restores the default delivery settings.

• RESET resets the equipment and restores the default settings.

VikMoteController with built-in GSM and data logger. LEDs

The LEDs show information about the equipment status.

• The LEDs are normally located on the front of the VikMoteController with built-in GSM and data logger. unit.

ID	LEDLight-emitting diode used as an indicator or light source.	Status	Description	Recommended action
100	S1 - Off	-	Missing power supply or defective!	If defective, the unit must be sent to the workshop.
101	S1 - Green, flashing	Very fast	The unit is starting up.	-
102	S1 - Green, flashing	Fast	The program in the unit has stopped!	Try restarting the unit, or send it to the workshop.
103	S1 - Green, flashing	500 ms ON - 500 ms OFF	The program in the unit is running.	-
104	S1 - Green, flashing	1500 ms ON - 500 ms OFF	The program in the unit is running and charging the internal battery.	-
105	S1 - Green, flashing	75 ms ON - 925 ms OFF	The program is throttled down to save power.	-
106	S1 - Red, flashing	Fast	System error!	The unit must be sent to the workshop.
107	S1 - Red, flashing	Alternating fast and slow	System error!	Contact support.
200	S2 - Off	-	The GSMGSM (Global System for Mobile Communications) is a widely used standard for mobile communication and data. module is switched off.	-
201	S2 - Orange, flashing	600 ms ON - 600 ms OFF	SIM card not found, or the wrong PIN code is being used!	Check the SIM card and remove the PIN code.
203	S2 - Orange, flashing	75 ms ON - 3000 ms OFF	Network found.	-
204	S2 - Orange, flashing	75 ms ON - 75 ms OFF - 75 ms ON - 3000 ms OFF	Network session is active, for example on GPRS.	-
205	S2 - Orange, flashing	Different flashing patterns	Indicates that communication is active.	-
206	S2 - Orange, flashing	8 seconds OFF - 10 ms ON	In sleep mode and waiting for activation.	-
207	S2 - Orange, steady	Constant	Voice call is active.	-
300	A - Off	-	Network is switched off or is starting up.	-
301	A - Red, flashing	Fast	SIM card not found, or the wrong PIN code is being used!	Check the SIM card and remove the PIN code.
302	A - Red, flashing	Normal	GSMGSM (Global System for Mobile Communications) is a widely used standard for mobile communication and data. connection is being established.	-
303	A - Red, flashing	Blinks every 5 seconds	The GSMGSM (Global System for Mobile Communications) is a widely used standard for mobile communication and data. modem is switched off to save power.	-
304	A - Red, steady	Constant	No GSMGSM (Global System for Mobile Communications) is a widely used standard for mobile communication and data. coverage, or coverage is very poor!	Check GSM coverage conditions or use an external antenna.
305	A - Orange, flashing	Normal	Establishing connection to the network.	-
306	A - Orange, steady	Constant	Connected to the network.	-
307	A - Green, flashing	Normal	Online, but the GSMGSM (Global System for Mobile Communications) is a widely used standard for mobile communication and data. signal is below the recommended level!	Consider using an external GSMGSM (Global System for Mobile Communications) is a widely used standard for mobile communication and data. antenna.
308	A - Green, steady	Constant	Online and everything is OK.	-
400	B - Green, flashing	Normal	The equipment is synchronizing data with Emiko.	-